“We recommend bringing your car in every 5,000 miles so we can service the engine, change the oil and filter, and check the tires and brakes. If we see customers every 5,000 miles, they can often avoid large repair bills that could have been prevented. If we don’t see their cars, we can’t identify something that could leave them stranded on the side of the road. We can’t predict the future, but there are obvious things we can watch for to prevent inconvenience and breakdowns.”
“If we can easily diagnose the problem by looking at or listening to the car, we won’t charge you for it. But if we have to take things apart to find the problem, we have to charge a diagnostic fee. We compare it to exploratory surgery—we don’t have MRIs and x-rays, so sometimes things have to be mechanically dissected to determine the cause of the problem.”
Do I need to make an appointment for service?
“We can shuttle you if it’s local. We even provide courtesy cars if you reserve them ahead of time or if we have them available in-house. We always try to find a way to accommodate our customers.”
What’s the difference between my car’s air conditioning system and its cooling system?
“They’re two totally different systems. Air conditioning systems are like little refrigerators under your car—they blow cold air into your vehicle when turned on. Your cooling system stabilizes the engine temperature and keeps your car running correctly.”
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Honest, Local, Trustworthy business. Will give a correct diagnosis and ask of you would like to proceed. No pressure. Finally found an honest guy.
Been doing biz with Scott The owner of the shop. I must say never been happier with the quality of the work and service. Both he and his wife work in the biz truly the last of real family biz. The guy is a real pro he has been doing this since he was a kid. Never seen any one diagnose a potential problem than he.... It’s such a pleasure to have him Handel my entire fleet of cars and party bus in my limo and touring firm. Jerry Jacobs SF Napa Wine Tours Novato
Novato Auto Service is reliable. Scott and crew will analyze your car's condition and inform you clearly if there are issues or it is time to check certain aspects of performance. They will clearly explain and promptly take care of each issue that will keep you running smoothly. It is good to know you can trust their judgement, work and parts. I have had numerous vehicles there for service over the years, with complete satisfaction.
Excellent service and very friendly, personable atmosphere. Career mechanic and local family man who has run his own repair shop in Novato for nearly 20 years. Novato Auto Service is trustworthy and flexible with scheduling customers in for maintenance at the earliest opportunity. Frequently they can service your car as early as the next day.
I have used Scott's business through four cars and many miles. My cars don't wear out. My last one had 130,000 miles and I had decided to keep it another year until I was t-boned by a Range Rover. So now the new one is enjoying excellent service at Novato Auto Service.
I have been using Novato Auto service since moving out to CA in 2011. They have taken good care of my 06 Sonata. Have had one break service, pads and roters. One alignment and strut replacement. And one fuel module service. A few oils changes in there as well. Steve's prices are very fair and his workmanship is excellent. This will continue to be my shop for the forseable future.
Scott has been out goto guy, for all things car, for almost 15 years now. He is great. He takes time to explain the problems and repair required. His estimates are very accurate and work is completed on time with great quality. I would happily recommend Novato Auto Service to anyone.
My family has been using Novato Auto Service for over 25 years and we have never had a bad experience. Not only is the service excellent but it is done quickly and efficiently at a very reasonable price. Scott and Tonya are also extremely friendly and go the extra mile to help. I trust them for any work on my car and appreciate my relationship with them.
After my 1996 Ford Ranger failed 3 Smog tests I brought it to Novato Auto Service. The problem was Quickly found and repairs made the same day. Fast, Honest, & Reliable. I will recommend them to friends & family.
Our SUV would not start one night while shopping at the SuperMarket. Had the vehicle towed to Novato Auto Service after hours. Left a note with phone number attached to the keys in the Key drop off box. The Next day they called to confirm the issue was the gas pump. They were able to fix it that same day. I would recommend them to friends and family.
It's about trust: that the diagnostics are accurate, the work done to a high standard, the price reasonable, and the whole process open and transparent. I've come to trust Novato Auto and Scott Kaplan for all levels of work, major and minor, on our two cars. Highly recommended.
Our family has trusted Novato Auto Service with our repairs and services, and have had peace and satisfaction in knowing our cars are well taken care of by caring, knowledgeable staff.
Always outstanding work at a great price.
I relied on Scott so much. His honesty and excellent service are incredible. Very often Scott would not charge me for some minor service.
Great work and honest service. So glad they're in my town. I trust them.
Local owner and family run business. I coached his son in soccer and his wife made the banner for our team. She also answers the phones at the shop and helps keep the mechanics working so you get your car back that much quicker. Very respectable and honest mechanic. He will let you know exactly what needs repairs and allow you to approve the costs before he starts work. They are usually available by appointment within a few days but can often fit you in on the spot if you are in a jam. Friendly folk and reliable service. We're lucky to have an auto repair shop such as Novato Auto Service here in our community.
I came here on the recommendation of my brother and the service was great. I needed a full brake job and the cost was half of what Toyota quoted.
I am extremely pleased with the professionalism and quality service here. This is my granddaughter's car so it was important to find a place in Novato, close to her. This is the place. I feel really confident about her being treated with respect and her car maintained to perfection.
The crew at Novato Auto Service, has been keeping my old cars (all 4) running for many years, my oldest car is a 1971 and my newest one is a 2002. They have a vast knowledge of fixing just what is needed to keep the cars on the road.
Always get great service. My 2001 car still running well!
Comfortable, Confident and Content! That's how I feel about utilizing Novato Auto for my automobiles' repair and maintenance needs. Scott's always fair, competent always giving you the best advice on auto care. You'll make the right decision choosing his service. Tanya may be there too; what a team! Bruce
Been taking my car there for years. It's the old fashion service where you get a human as well as diagnostics. If you can't walk home you get a loaner. The loaner is a classic, older than your car, more miles than your car and probably runs better than your car. All of this is demonstrative of the fact that if Scott can keep the loaner running forever he will keep yours running too. Try it, you'll like it!! Gave him 4 stars because everybody needs a goal for improvement and in this case he should serve coffee while I'm waiting.
- State Farm
- Mercury Insurance
- Liberty Mutual Group
- Travelers Insurance
- 21st Century Insurance
- Automotive Service Excellence (ASE) Certified Technicians
- A+ Rating With the BBB
- AUTO REPAIR ARD00184645073116