“We recommend bringing your car in every 5,000 miles so we can service the engine, change the oil and filter, and check the tires and brakes. If we see customers every 5,000 miles, they can often avoid large repair bills that could have been prevented. If we don’t see their cars, we can’t identify something that could leave them stranded on the side of the road. We can’t predict the future, but there are obvious things we can watch for to prevent inconvenience and breakdowns.”
“If we can easily diagnose the problem by looking at or listening to the car, we won’t charge you for it. But if we have to take things apart to find the problem, we have to charge a diagnostic fee. We compare it to exploratory surgery—we don’t have MRIs and x-rays, so sometimes things have to be mechanically dissected to determine the cause of the problem.”
Do I need to make an appointment for service?
“We can shuttle you if it’s local. We even provide courtesy cars if you reserve them ahead of time or if we have them available in-house. We always try to find a way to accommodate our customers.”
What’s the difference between my car’s air conditioning system and its cooling system?
“They’re two totally different systems. Air conditioning systems are like little refrigerators under your car—they blow cold air into your vehicle when turned on. Your cooling system stabilizes the engine temperature and keeps your car running correctly.”
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